Frequently Asked Questions

Can I choose not to allow pets at my property?

Under WA tenancy legislation, owners generally cannot have a blanket “no pets” policy. Tenants must seek consent, which can only be refused on specific grounds under the Residential Tenancies Act 1987, such as certain laws, strata by-laws or where the property is unsuitable.

Your Property Manager can guide you through the process and ensure decisions comply with current WA legislation.

What are my obligations as a property owner to tenants? 

Under the Residential Tenancy Act, landlords have various obligations to their tenants such as ensuring:

• The premises and inclusions are clean; and

• The premises and inclusions are fit for the tenant to live in; and

• The premises are in good repair; and

• The lessor is not in breach of a law dealing with issues about the health or safety of person/s using or entering the premises

What paperwork is required to manage my property ?

What could my property rent for? 

While we can’t always predict the exact rental amount your property will achieve, we can provide a reliable estimate based on current market conditions. We look at comparable properties, recent leasing results, current competition and demand to determine a realistic rental range, helping you make an informed decision about your investment. 

How long will it take to secure a tenant? 

There’s no one-size-fits-all timeframe when it comes to finding the right tenant. It depends on factors such as current market demand, supply, rental price, property presentation and location.

The good news? LJ Hooker Property Experience offers a 30-Day Lease Guarantee, giving you added confidence that we’re committed to securing a tenant for your property.

How do you screen and qualify potential tenants? 

Sometimes the first tenant is not the best tenant, therefore all applications will be reviewed on the basis that they meet the following criteria:

• Ability to pay rent
• Ability to maintain the property

In order to verify that the tenant meets these criteria, our leasing team will conduct a comprehensive check and the prospective tenant will complete a highly detailed application form, which includes:

• 100 points for identification verification
• Stability of employment and proof of affordability
• Previous rental history is verified with past agents or landlords
• Proof of ownership, if applicant is a home owner

What happens when repairs or maintenance are required? 

Our priority is to protect your investment while ensuring your property is well maintained and your tenant is looked after. When a repair or maintenance issue is reported, our Property Management team assesses the request and determines the appropriate course of action. We use a trusted network of qualified and licensed tradespeople who have been carefully selected to meet our agency’s strict standards.

For non-urgent works, we’ll keep you informed and seek your approval where required before proceeding. Where a repair may be covered by a warranty or insurance policy, we can assist with coordinating the relevant provider or claim.

For urgent or emergency repairs, our team will act promptly to minimise the risk of further damage and disruption. Throughout the process, our focus is on ensuring repairs are completed appropriately, cost-effectively and with your investment’s best interests in mind.

Are water costs the Owner’s or Tenant’s responsibility? 

The Owner / Lessor pays council/sewerage rates, land tax, and corporate charges.

Tenants, from the tenancy start and if specified, pay electricity, gas, telephone, and water charges above the average allowance. Water bills are sent to our office for tenant invoicing.

How often can I inspect my property? 

As the owner, you have the right to inspect your investment during the tenancy, provided the required notice is given to the tenant and the inspection is carried out in accordance with the Residential Tenancies Act.

If you would like to personally inspect your property, we can help coordinate the inspection with the tenant and ensure the appropriate notice is provided.

Our Property Managers conduct routine inspections throughout the tenancy, keeping you informed about the condition of your property and any maintenance or other matters that may require attention.